Position Title: Customer Service Operator
Location: Banksmeadow
Salary: $65,000 + super
Department: Customer Service
Reports To: Customer Service Manager
Position Summary: As the face of our client's company, the Customer Service Operator will be responsible for receiving and managing phone bookings and live chats from clients in an efficient and courteous manner. The successful candidate will possess excellent communication skills, attention to detail, and the ability to handle difficult customers with professionalism.
Experience, Skills & Attributes:
- Proactive with excellent listening, written, and verbal communication skills.
- High level of attention to detail.
- Exceptional phone etiquette and live chat communication skills.
- Previous experience in customer service, preferably in a call center or freight forwarding industry.
Main Tasks and Responsibilities:
- Answering all calls and live chats promptly and courteously.
- Providing clients with accurate product and service information.
- Assisting clients in selecting the correct service for their needs.
- Monitoring designated accounts and communicating any issues or delays to clients.
- Managing live chats to meet client expectations and provide timely responses.
- Assisting drivers with queries and ensuring timely resolution.
- Maintaining accurate records of all communication and interactions.
Key Performing Indicators (KPI's):
- Answer and maintain all calls and live chats professionally.
- Answer all incoming calls within 15 seconds.
- Complete all bookings with maximum accuracy.
- Monitor designated accounts and ensure timely communication with clients.
- Maintain a high attendance rate and punctuality to rostered shifts.
- Comply with all company policies, procedures, and guidelines.
If you have a passion for customer service and possess the skills and attributes we are looking for, we encourage you to apply for this exciting opportunity.
How to Apply
If this sounds like an opportunity you would be interested in, make sure to APPLY today.
For any questions or a confidential discussion, feel free to reach out to: conor.byrne@momentumconsulting.com.au or phone 02 9267 8211.
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
